LogMeIn Rescue Customer
GoTo Group, Inc.
About this app
- Age 10
- Updated Mar 19, 2026
- OS IOS / Android
Editor reviews
LogMeIn Rescue Customer is a secure remote support app that lets your IT help desk or service provider diagnose and fix issues on your device in real time. Designed for business productivity and fast troubleshooting, it connects you to a technician through a simple code or link, so you can get expert help without complex setup.
Key features include quick session start via PIN or invite link, secure screen sharing and remote control where supported, and in-app chat and file transfer for clear communication. Technicians can view device details to speed up diagnostics, while enterprise-grade encryption helps protect your data. Ideal for remote assistance, IT support, and business continuity, this tool reduces downtime and gets you back to work faster.
Screenshots
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How to use:
1. Download and open LogMeIn Rescue Customer when your technician requests support.
2. Start a session by entering the PIN code provided or tapping the invite link you receive.
3. Grant the requested permissions to enable screen sharing and, where available, remote control.
4. Collaborate via in-app chat, share files if needed, and follow on-screen guidance as the technician works.
5. End the session from the app at any time; remote access stops immediately.