ServiceNow Agent
ServiceNow
About this app
- Age 10
- Updated Mar 19, 2026
- OS IOS / Android
Editor reviews
ServiceNow Agent is a business productivity app that lets IT and service teams manage work on the ServiceNow platform from anywhere. Handle tickets, work orders, and approvals fast, keep SLAs on track with real-time notifications, and collaborate with requesters in a secure mobile workspace. Designed for high‑efficiency help desk, ITSM, and field service scenarios, it brings mobile ticketing, knowledge lookup, and streamlined approvals together to speed up resolution and reduce downtime. Administrators can tailor lists, forms, and quick actions to match your organization’s workflows and policies, ensuring a consistent, compliant mobile experience.
Screenshots
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How to use:
1. Download the app and sign in with your company credentials or SSO to connect to your ServiceNow instance.
2. Allow notifications to receive instant alerts for new assignments, updates, and approvals.
3. Open My Work to view your assigned incidents, cases, tasks, and work orders, then sort or filter to focus on priorities.
4. Tap a record to update state, add work notes or comments, attach photos or files, and reassign or escalate when needed.
5. Go to Approvals to review details and approve or reject requests, and use Search to find tickets or knowledge articles for faster resolution.