FreeScout Plus
Rob Marlbrough
About this app
- Category Business
- Age 10
- Updated Aug 5, 2025
- OS IOS
Editor reviews
FreeScout Plus is a business-grade shared inbox and help desk app that centralizes customer emails and messages for faster, more consistent support. Designed for teams, it streamlines ticket assignment, collaboration, and response quality while keeping data organized and searchable. Core features include a unified inbox with ticketing and internal notes, automation with rules, canned replies, and SLAs, plus reports to track workload and performance. Ideal for support, sales, and operations teams seeking a lightweight, high‑efficiency solution for customer service. Keywords include help desk software, shared inbox, customer support, ticketing system, workflow automation, and business productivity.
Screenshots
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How to use:
1. Download and install the app, then open it to create a workspace or join an existing one via invitation.
2. Sign in with your work email, set your profile, and add teammates with the right roles and permissions.
3. Connect your channels by linking email inboxes or forwarding addresses, and configure basic tags, views, and business hours.
4. Start handling conversations by triaging the inbox, assigning tickets, adding internal notes, and replying with templates or smart suggestions; set due dates and SLAs when needed.
5. Automate and optimize by creating rules and notifications, enabling saved views and collision detection, and reviewing dashboards and exports to improve team performance.